Customer Service

At, we stand behind our products, our service and you, our customer.

If, for any reason, you or your gift recipient is not fully satisfied with your gift within 30 days of receipt, please do not hesitate to let us know and we will exchange it or issue a refund (original tags must be intact).

Please understand that we are unable to refund international shipping charges.

Contact us


snail mail:

327 Vizcaya Drive
Palm Beach Gardens, FL 33418

Telephone or text messsaage: 301-512-6647 9 AM - 9 PM ET 7 days/week


Domestic: FREE anywhere in the United States using USPS First Class delivery.
International: We are happy to ship to most locations worldwide. Please email us with the country & postal code & we will email your options back to you & send you a corresponding invoice.

Gift Certificates are shipped free of charge using USPS First Class delivery.

To track your shipment

We ship everything via USPS. To check the status of the package in shipping, go to


To return or exchange an item, please follow these simple steps:

1. Make sure the original tag is intact & Repack the gift in its original packaging

2. Within 30 days of purchase, obtain a gift return number by emailing to tell us why you would like to return the item - we will respond shortly with a return number.

3. Include the return number in the following return shipping address:

Returns at (your gift return number)
327 Vizcaya Drive
Palm Beach Gardens, FL 33418

4. For your security, please return your gift with an insured courier (e.g., UPS, USPS Parcel Post) and retain your receipt. I Love That Gift is not responsible for items damaged or lost in transit.

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