At ilovethatgift.com, we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not fully satisfied with your gift, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund per our policy as stated below. Please understand that we are unable to refund shipping charges.

To return or exchange an item, please follow these simple steps:

1. Repack the gift in its original packaging

2. Within 14 days of receipt, obtain a gift return number by emailing les@ilovethatgift.com - we will respond shortly with a return number.

3. Include the return number in the following return shipping address: returns at ilovethatgift.com (your gift return number) 327 vizcaya drive palm beach gardens, fl 33418

4. For your security, please return your gift with an insured courier (e.g., UPS, USPS Parcel Post) and retain your receipt. ilovethatgift.com is not responsible for items damaged or lost in transit.